Asus Eio Driver Error

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EIO.sys file information

The process known as ASUS Kernel Mode Driver for NT belongs to software ASUS Kernel Mode Driver for NT or ASUS SmartDoctor by ASUSTeK Computer

Description: EIO.sys is not essential for the Windows OS and causes relatively few problems. The EIO.sys file is located in the C: Windows System32 drivers folder.

Known file sizes on Windows 10/8/7/XP are 12,288 bytes 34 of all occurrences, 11,264 bytes and 6 more variants.  

The driver can be started or stopped from Services in the Control Panel or by other programs.

The program is not visible. The service has no detailed description. It is not a Windows core file.

EIO.sys appears to be a compressed file.

Therefore the technical security rating is 34 dangerous; however you should also read the user reviews.

Uninstalling this variant:

You could remove the entire program ASUS SmartDoctor using Windows Control Panel.

Recommended: Identify EIO.sys related errors

Important: Some malware disguises itself as EIO.sys, particularly when not located in the C: Windows System32 drivers folder. Therefore, you should check the EIO.sys process on your PC to see if it is a threat. We recommend Security Task Manager for verifying your computer s security. This was one of the Top Download Picks of The Washington Post and PC World.

Best practices for resolving EIO issues

A clean and tidy computer is the key requirement for avoiding problems with EIO. This means running a scan for malware, cleaning your hard drive using cleanmgr and sfc /scannow, uninstalling programs that you no longer need, checking for Autostart programs using msconfig and enabling Windows Automatic Update. Always remember to perform periodic backups, or at least to set restore points.

Should you experience an actual problem, try to recall the last thing you did, or the last thing you installed before the problem appeared for the first time. Use the resmon command to identify the processes that are causing your problem. Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the DISM.exe /Online /Cleanup-image /Restorehealth command. This allows you to repair the operating system without losing data.

To help you analyze the EIO.sys process on your computer, the following programs have proven to be helpful: Security Task Manager displays all running Windows tasks, including embedded hidden processes, such as keyboard and browser monitoring or Autostart entries. A unique security risk rating indicates the likelihood of the process being potential spyware, malware or a Trojan. Malwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive.

Other processes

dm1service.exe udsi.exe forwarddaemon.exe EIO.sys linkairbrowserhelper.dll usbdeviceservice.exe ssctxmnu.dll attrib.exe oem-drv86.sys ssbarlcher.dll acromapp.exe all.

What is EIO?

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Windows 7: EIO Driver Cannot Be Loaded!

13 Mar 2011



EIO Driver Cannot Be Loaded.

Usually happening when I am syncing the external drives.

My System Specs

System Manufacturer/Model Number ASUS G72 Notebook

OS Windows 7 Ultimate 64-bit

CPU Intel Core 2 Duo mobile processor P8700 2.53 GHz

Memory 6GB DDRII

Graphics Card NVIDIA GeForce GTX 260M

Sound Card EAX Advanced HD 4.0 Logitech Wireless Headset G930

Monitor s Displays 17.3 LED-backlit LCD high-definition plus widescreen

Screen Resolution 1600 x 900

Mouse Logitech Wireless Trackball M570

Cooling Targus

Hard Drives 2 x Seagate Momentus 500 GB 5400.6 SATA 3Gb/s

Internet Speed 3 to 6 Mbps Download /. 5 to 1 Mbps Upload

Other Info Clear Modem with Wi-fi

Comodo Internet Security Premium

System Manufacturer/Model Number Home built x64, Lenovo x61s Tablet, Samsung Netbook

OS Win7 x64 x86

CPU Intel i7 920, other Intel chips, and the Atom in the netbook

Motherboard Asus P6T Deluxe

Memory 12 gB; 4 gB Lenovo; 1 gB Samsung netbook

Graphics Card ATI 4870

Sound Card Yes, I have one of these

Monitor s Displays 32 Sharp Aquos TV

Screen Resolution 800x600 - I have vision issues

Keyboard Microsoft Natural

Mouse Logitech Trackman

PSU 1000 watt can t recall the brand

Case Antec 300

Cooling Big honking cooler that was rated highly at Toms Hardware

Hard Drives 4 - 150 gB Velociraptors in RAID 5

Promise controller

Internet Speed Cable

Other Info GeekSquad UPS

CyberPower UPS

DLink DNS-323 NAS 2 tB

Netgear wireless router as an access point

Netgear wired router FSV-318

Home network consists of

4 desktop computers 2 Vista, 2 Win7

1 netbook Win7

4 laptop computers XP, 2-Vista, Win7

Wii and XBox 360

14 Mar 2011


I already updated the driver from there. The problem is still going on.

I will try to uninstall TurboGear though.

I hope it is the same program.

TurboGear Extreme is installed on my computer used for overclock.

I don t know if they are related, the program on my computer is :

I can delete that program. No problem.

I already updated the TurboGear Enhanced Driver before, from your link.

If there is anyway to uninstall TurboGear Enhanced Driver, tell me other than deleting TurboGear Extreme I mean.


16 Mar 2011


First, set a system restore point.

Then delete the Asus stuff from Control PanelProgramsUninstall a program

Delete anything that you don t need - that ll make troubleshooting further dumps much easier.

Also, go to C: Windows System32 drivers and rename EIO.sys to EIO.BAK

Reboot to see if the changes remain.

17 Mar 2011


Before your post, on Device Manager, there were 2 EIOs, I deleted where there was a yellow mark, the troubled one.

Thanks, and I will inform the results after your instructions.

23 Mar 2011


I uninstalled ASUS TurboGear Program.

I uninstalled EIO driver from Device Manager.

I change the BIOS setting to enable TurboGear Overclocking to disabled.

Let s see what happens.

Update: Nope. This time blue screen. A crucial something to the operating system has been terminated. I changed the BIOS setting to enable again. Does NVIDIA use the EIO driver. I remember updating NVIDIA around this thing started to happen.

24 Mar 2011


I have EIO64.sys. Will that do.

And I have also EIO64_xp.sys. Should I delete the EIO64_xp.sys or should I name it to bak also.

I have also a file named as MsftWdf_Kernel_01009_Inbox_Critical.Wdf. I don t know if it is related though.

I can t post BSOD because the dumping failes with 0x00c always so there is no dump files even with no restart and mini dump selected.


Rename EIO64.sys to EIO64.BAK

Rename EIO64_xp.sys to EIO64_xp.BAK also

I m not just looking for the memory dump files - those reports contain a lot of other information that may be useful in diagnosing these problems.

25 Mar 2011



Quote: Originally Posted by usasma

ok, I will change the names and when the BS happens again, I will try to post.

29 Mar 2011


I didn t know you meant to post here or regular BSOD posting area.

I am posting also a folder called DRVSTORE. It was blue in my Windows Explorer.

I don t know if it is related or not. It was in Windows System32. It was in blue.

02 Apr 2011


Sorry for the delay in responding - I was sick, then had problems with my cable the neighbor nicked it with his lawnmower.

I don t think that there s anything significant with the DRVSTORE folder

The uploaded MSINFO32 report shows that the ASInsHelp service/device isn t working - try reinstalling the Asus AIBooster program. Then check in MSINFO32 to see if it s listed in ComponentsProblem Devices

MSINFO32 also shows a stack of STOP 0x117 errors. These are related to your video, and the latest one was from 09 Mar 2011. I d suggest following the steps here STOP 0x116 is very similar to STOP 0x117 : STOP 0x116: VIDEO_TDR_ERROR troubleshooting

There are no memory dumps in your upload, so please do the following:


Upload Dump Files:

Please go to C: Windows Minidump and zip up the contents of the folder. Then upload/attach the. zip file with your next post.

Left click on the first minidump file.

Hold down the Shift key and left click on the last minidump file.

Right click on the blue highlighted area and select Send to

Select Compressed zipped folder and note where the folder is saved.

Upload that. zip file with your next post.

If you have issues with Access Denied errors, try copying the files to your desktop and zipping them up from there. If it still won t let you zip them up, post back for further advice.

If you don t have anything in that folder, please check in C: Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. I recommend Windows Live SkyDrive - or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps much smaller than the MEMORY.DMP file : Set MiniDump

Please remove Comodo Internet Security using this procedure - then try to sync the external drives:

Anti-Virus Removal:

Please do the following:

- download a free antivirus for testing purposes: Free AntiVirus

FYI - I also see Avast on your system - so you can update and use that NEVER use more than 1 antivirus at a time

- uninstall the Comodo Internet Security from your system you can reinstall it, if so desired, when we re done troubleshooting

- remove any remnants of Comodo Internet Security using this free tool requires registration : Login

- IMMEDIATELY install and update the free antivirus

- check to see if this fixes the issues

Let s see what all of this does for you - then I ll delve into the Event Logs if necessary.

03 Apr 2011


Sorry to hear that you were sick. I hate being sick Read my signature.

I never had a program installed as AIBooster on my computer.

Should I find it online and install it.

I know that I gotta do all 0x116 and 0x117 tests. I have done some but not all.

I will try to upload the memory dump files again when it happens again.

This is just a wondering question, what if I uninstall Avast instead, because I am using the Comodo Firewall. The wondering part is Would you suggest me to have just Comodo Internet Security Antivirus Firewall on my computer or Avast Antivirus Comodo Firewall. I have to have a firewall other than Windows Firewall, I need something that can control every in/out connection. Do not suggest ZoneAlarm Free, that is being bypassed easily. I mean is there something wrong with Comodo.

Coming to the video problems. Last time it happened was when I was trying to encode a video using a program called TMPGEnc.

Now, the latest, but not the least info: I installed Windows on another partition, never installed ASUS TurboGear, TurboGear Extreme, NBProbe. And I installed TMPGEnc on the new Windows as well as the other programs. There is no EIO64 or EIO_XP driver even after all not all maybe, but most the programs on the first Windows except TurboGear, TurboGear Extreme, NBProbe installed. I never tried to encode video on the other computer yet, but I disabled NVIDIA Cuda for the encoding program.

--- I asked about Comodo before because I just installed Comodo Internet Security on the new Windows, I didn t install Avast ---.

We will get more information after I try to encode a video to see if the program will try to install the driver or cause a Blue Screen.

I had to install the second Windows to see which program was installing the EIO driver. I checked the drivers folder every time I installed a program big or small. Since I haven t installed TurboGear, TurboGear Extreme, NBProbe; I think one of that, most likely TurboGear and Extreme installed it, but as I said, I gotta try to do an encoding on the second Windows to see if blue screens happen.

And I had to install the second Windows because my vacation is over soon, and I will be too busy to deal with Blue Screens all the time.

Since the second Windows is installed, I can also stick with the second one too. That is another option, instead of dealing with the first one.

Thanks for your help.


The AIBooster program should fix the issue with the ASInsHelp service/device not working. Will it fix the problem that you re having. I don t know - but if you don t try it we won t know if it s related in any way to the EIO issues. It s available here: p 1 os 30

It s named ASUS AI Suite V1.06.07 for Windows 32/64bit XP 32/64bit Vista 32/64bit 7 and it s in the Utilities section and is the 11th one down from the top.

I suggest installing a free antivirus and only a free antivirus for testing purposes and because of the nature of your problem, I suspect that this is the most likely cause. The reason for this is that there are known issues with firewall/Internet Security applications that can only be diagnosed by removing the firewall/Internet Security application. Once we re finished troubleshooting, feel free to reinstall the Comodo program. Also, I ve experienced problems in the past with 3rd party firewall software and network communications and have stopped using 3rd party firewalls because of that.

You must test to see if the problem is solved by removing Comodo - if it solves it, then reinstall Comodo if you wish and test again to see if the problem remains solved.

Good luck.


Bad news. The freshly installed Windows had a Blue Screen. I didn t do any encode or anything. It still doesn t have the EIO driver in Windows System32 drivers. I haven t set this one up to collect minidumps, it was the way the it is when it was installed. But I will upload everything I can.

Since this is a fresh installed Windows, and gave a blue screen, I may have a physical problem. This one had Comodo installed, but Avast was not installed.

As I said, this time the Blue Screen Dump files is from the second Windows, if there was collected any. So, it may help a bit to recognize the problem.

I will install AI to the first Windows and uninstall Comodo from the first Windows. Let s see what happens. And I will also try to run all 0x116 tests.

Even after the registration, Comodo forums did not give me the right to download or view attachments. I didn t understand why.

I don t have any minidump folder or memory.dmp file on the fresh Windows so I am just posting the regular Windows_NT6_BSOD_jcgriff2. Remember, this is from the new Windows, not the old one. I hope it helps to analyze something.


Wii and XBox 360.